Service Matrix — What We Fix, How Fast, What's Covered

We repair all Apple Macs — MacBook Air (M1–M4), MacBook Pro 13"/14"/16", and iMac — plus every major Windows brand: Dell XPS/Inspiron/Latitude, HP Pavilion/Envy/Omen, Lenovo ThinkPad/Legion/IdeaPad, Asus ROG/ZenBook/VivoBook, and Acer Aspire/Nitro/Swift.

Every repair starts with a free diagnostic when you proceed. You approve the written quote on WhatsApp before a single screw is turned.

1. Screen & Display Replacement — Retina, OLED, ProMotion & Hinges

Symptoms we see daily: cracked glass, black screen with faint image (backlight failure), vertical lines, flickering at certain angles, anti-reflective coating wear ("staingate"), or a display that only works at a specific lid angle.

What we do

• MacBook Retina & ProMotion panels — full assembly replacement with genuine-grade panels that preserve True Tone, brightness scaling, and P3 colour calibration. We explain the difference between genuine-grade and A-grade aftermarket options so you choose with full information.
• Flexgate (2016–2017 MacBook Pro) — the classic "stage lights" effect caused by a fatigued flex cable. We diagnose whether a flex replacement is viable or a panel swap is the durable fix.
• OLED & high-refresh Windows panels — ZenBook OLED, ROG 165Hz, and Legion panels, sourced to match your exact panel code.
• Hinge repair — on Windows machines we don't just re-glue: we reinforce stripped chassis mounts with metal inserts (critical on HP Pavilion/Envy, where hinge failure often cracks the palmrest). MacBook hinges are integral to the display assembly — we quote accordingly.
• iMac display service — proper roller-and-gasket removal and reseal, so your screen goes back on dust-free and flush.

2. Keyboard & Trackpad Repair — Butterfly to Scissor, Haptics & Spills

Symptoms: sticky or repeating keys, dead keys, keys that only work at certain pressures, an unresponsive or over-sensitive trackpad, keys failing after a chai incident.

What we do

• Butterfly keyboards (2015–2019 MacBooks) — Apple rivets the keyboard to the top case, so the durable fix is a full top-case replacement with the scissor-mechanism keyboard. We explain why a "single key fix" fails on this mechanism and quote the lasting repair.
• Scissor (Magic Keyboard) & Windows keyboards — ThinkPad and Legion keyboard modules replaced same-day; individual keycaps and clips on newer Macs are often individually replaceable.
• Liquid ingress — the keyboard is usually the entry point; we open the machine and ultrasonically clean the board beneath before corrosion spreads. Fixing only the visible keys is how a ₹4,000 repair becomes a ₹15,000 one.
• Force Touch / haptic trackpads — pro tip: if your trackpad click feels stiff and your laptop has a slight bulge, the swollen battery is pressing the trackpad from below. Our free diagnosis catches this — you need a battery, not a trackpad.

3. Battery Health & Power Issues — Swelling, 0% Loops, SMC & Type-C Ports

Symptoms: "Service Recommended" or "Replace Soon" in macOS battery health, stuck at 0% or refusing to charge past a fixed percentage, random shutdowns at 20–40%, a lifting trackpad, a chassis bulge, or a wobble when you type.

What we do

• Grade-matched battery replacements — cheap cells trigger false "Service Recommended" alerts because their BMS doesn't pair correctly with macOS. Our genuine-grade cells report accurate cycle counts and health.
• Safe swollen-battery handling — swollen lithium-polymer cells are puncture-sensitive. We decommission them through authorised e-waste recycling, never in the bin.
• Charging-loop diagnosis — we isolate whether your 0%/not-charging fault is the battery data cable, SMC behaviour (Intel Macs), the charger, or the charging IC on the logic board — each has a very different price tag.
• Type-C / MagSafe port repair — on Windows laptops ports are often modular; on MacBooks they're board-level, which means micro-soldering — our home turf.

4. Chip-Level Logic Board & Motherboard Repair — Our Core Craft

This is where we differ from every "laptop repair shop near me" in Andheri West: we repair the faulty component instead of swapping the entire board.

Symptoms: no power at all, no backlight, no charging, dead after a storm or liquid spill, shorted rails, blown capacitors, or a board quoted "unrepairable" elsewhere.

Our methodology

1. Diode-mode rail measurement against board schematics and boardview files to locate the shorted line.
2. Thermal imaging and voltage injection to pinpoint the exact shorted component — no shotgun part replacement.
3. Ultrasonic cleaning and corrosion removal for liquid-damaged boards, followed by trace and pad repair under a stereo zoom microscope.
4. Component replacement — blown fuses, filters, capacitors, PMICs, charging ICs (CD3215/CD3217-class), backlight drivers — via hot-air rework and, where needed, BGA reballing.

5. Storage, RAM, Thermal Service & Data Recovery

Symptoms: beach balls and 100% disk usage, a full 256GB drive, an iMac that takes five minutes to boot, fans at jet-engine RPM, a laptop too hot to keep on your lap, kernel panics, or a drive your machine can no longer mount.

What we do

• MacBook SSD upgrades (2012–2017 models) — proprietary Apple SSD slots upgraded to modern NVMe with certified adapters, plus full macOS migration. From ₹8,000 including 512GB NVMe, adapter, and data migration.
• iMac SSD conversions — replace failing spinning drives or split a confused Fusion Drive, with thermal-sensor emulation done properly so your fans don't ramp to maximum. ₹6,000–₹20,000 depending on blade vs. SATA configuration.
• Windows NVMe & RAM upgrades — M.2 PCIe upgrades and dual-channel RAM where the platform allows it (we confirm socketed vs. soldered RAM before you pay).
• Thermal servicing — dust extraction, heatsink reseat, fan replacement, and repaste with premium compounds (including phase-change pads on Legion and ROG gaming rigs). ₹1,500–₹3,500.
• Data recovery — corrupted APFS/HFS+/NTFS/exFAT volumes, accidental formats, failing NVMe drives, and drives other shops declare dead. Assessment first, milestone-based quote, and your data returned on your own encrypted media.

Apple vs. Windows Expertise — One Lab, Both Disciplines

Every machine is worked on at an ESD-safe workstation — grounded benches, anti-static wrist straps, and enclosed component handling. A ₹1,200 zap of static is the most expensive repair we can give you for free, so we don't.

Our Transparent 5-Step Repair Workflow

1. Free same-day diagnosis — walk in or get picked up; you get a diagnosis and written quote before we close.
2. WhatsApp quote approval — itemised parts + labour, with photos of the affected component wherever possible. Nothing starts until you say yes.
3. Repair at our ESD-safe lab — live progress updates on request, including board-level photos.
4. Quality control — battery calibration, full-load thermal testing, port/keyboard/display diagnostics, and a boot-cycle check before handover.
5. Warranty handover — documented warranty (1-month board · 90-day keyboard · 6–12-month battery), GST invoice, and care guidance so the fault doesn't recur.

Frequently Asked Questions — Laptop & MacBook Repair Andheri West

Contact & Store Information

iZone Digital (India) Private Limited · Authorised Apple Reseller & Premium Electronics Store · Andheri West, Mumbai
Prices shown are indicative; final quotes confirmed in writing after free diagnosis.