Everything you need to know about order fulfillment, transit safety, and our hassle-free replacement process — served with full transparency.
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Max Processing Days
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Damage Report Window
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DOA Report Window
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Genuine Products
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Shipping & Delivery Protocol
Reliable, transparent, and secure fulfillment across India
Order Processing & Dispatch
Standard orders are processed and handed over to registered logistics partners (BlueDart, Delhivery, or India Post) within 7–10 working days from payment confirmation. All daily dispatches are typically sealed and handed over by 12:30 PM.
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Cancellation PolicyCancellation requests after dispatch are not accepted. Please review your order carefully before confirming.
Shipping Journey
Order Confirmed & Payment Verified
Your order enters our processing queue once payment is confirmed.
Day 0
Quality Check & Packaging
Each device undergoes inspection and is sealed in tamper-evident packaging.
Day 1–5
Handover to Logistics Partner
Parcel dispatched via BlueDart, Delhivery, or India Post by 12:30 PM.
Day 7–10
Out for Delivery
Your device arrives at your doorstep with full tracking visibility.
Day 8–14
India Post Compliance
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Battery Inspection NoticeDue to national postal regulations, India Post may officially open and verify battery-powered electronic parcels in transit. Your parcel will be securely repacked and sealed by India Post. This is mandatory and is not considered tampering.
Quick Facts
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India Only
Exclusively serving the domestic market
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GST Invoice
Every shipment includes a compliant tax invoice
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Partial Shipments
Multi-item orders may ship separately
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Full Tracking
Real-time updates via courier partner
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Return, Refund & Replacement
100% genuine products with a structured resolution process
Reporting Timelines
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Transit Damage / Wrong Item
Must report within 24 hours of delivery
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Manufacturing Defect / DOA
Must report within 48 hours of delivery
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Mandatory: Unboxing VideoA continuous, uncut unboxing video is strictly required to process any claims for transit damage, missing items, or wrong product. No exceptions.
Conditions for Approval
✓Product must be unused and unactivated
✓Original box, manufacturer seals, and tags fully intact
✓Invoice, manuals, and all bundled accessories included
✓Device in pristine, original cosmetic condition
✕No change of mind returns accepted
✕No physical, liquid, or surge damage accepted
✕No returns for accessory dissatisfaction
Refund Process
Refunds are issued only when a replacement is unavailable, processing exceeds 14 working days, or the order is cancelled pre-dispatch. Approved refunds return to the original payment method within 7 working days. Logistics costs and gateway fees are non-refundable.
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Return to Origin (RTO)If delivery fails due to unavailability, incorrect address, or refusal, no refund will be issued. Re-shipping incurs additional charges payable by the customer.
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Brand-Specific Policies
Premium devices follow manufacturer authorized service policies
Devices from premium brands are governed by the manufacturer’s authorized service policies. Our team assists with coordination, but brand warranty decisions are final.
🍎 Apple
S Samsung
1+ OnePlus
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B boAt
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AppleCare+ Eligibility
Product
AppleCare+ Window
Status
iPhone
Within 48 hours of activation
Active
Mac
Within 7 days of activation
Extended
iPad
Within 60 days of purchase
Active
Apple Watch
Within 60 days of purchase
Active
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Frequently Asked Questions
Quick answers to the most common queries
Once processed (7–10 working days), delivery timelines vary by location. In Mumbai, expedited delivery may be available. Pan-India shipments depend on destination pin code and courier efficiency. iZone Digital tracks shipments but is not liable for force majeure delays.
Notify [email protected] within 48 hours of delivery. Attach your unboxing video, defect images, and order details. You may need to visit the nearest authorized service center for a DOA certificate.
Refunds are issued if a replacement is unavailable, processing exceeds 14 working days, or the order is cancelled pre-dispatch. Approved refunds return to the original payment method within 7 working days. Logistics and gateway fees are non-refundable.
If a Return to Origin (RTO) occurs due to unavailability, wrong address, or refusal, no refund will be issued. Re-shipping incurs additional logistics charges payable by the customer.
India Post may officially open battery-powered electronics for verification. The parcel is securely repacked and sealed by India Post. This is not considered tampering. Contact support with photos if concerned.
Contact us 12 PM – 8 PM (Mon–Sat) at +91 9326801058 or email [email protected]. Our team is happy to help.
Still Have Questions?
Our support team is available Monday – Saturday, 12 PM to 8 PM IST
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