At iZone Digital, we aim to make your Apple buying experience simple, transparent, and trustworthy. Here you’ll find answers about genuine Apple products, AppleCare+, EMI options, delivery, warranty, and after-sales support. You can also explore our iPhone , iPad collection, Apple accessories, and Open Box & Hot Deals for more details.

Q: Are you an official Apple Authorized Reseller?
Ans: Yes, we sell only genuine Apple products sourced from authorized distribution channels with official Apple India warranty.
Q: How do I know your Apple products are 100% genuine?
Ans: All products are sealed pack and can be verified using the serial number on Apple’s website.
Q: Do your products come with India warranty and GST bill?
Ans: Yes, every product comes with official Apple India warranty and a proper GST invoice.
Q: Where is your physical store located in Mumbai?
Ans: Our store is located in Andheri West, Mumbai near D. N. Nagar Metro Station.
Q: What are your store timings?
Ans: Our store is open daily during normal business hours. Please check Google Maps or contact us for exact timings.
Q: Can I walk into your Andheri West store and buy directly?
Ans: Yes, customers can directly visit our store to purchase Apple products and accessories.
Q: Do you offer live demo of Apple products?
Ans: Yes, demo units are available so customers can experience iPhone, iPad, MacBook and Apple Watch before buying.
Q: How long have you been in the Apple business?
Ans: We have been serving Apple customers for many years and are trusted by buyers across Mumbai.
Q: Why do Mumbai customers trust your store?
Ans: Customers trust us for genuine products, transparent billing, competitive pricing and reliable after-sales support.
Q: Can I verify your Apple Authorized Reseller status?
Ans: Yes, our reseller status can be verified on Apple’s official website and through Apple support.
Q: Do you provide GST invoice for business purchases?
Ans: Yes, we issue GST invoices suitable for business and corporate buyers.
Q: Are all devices brand new and sealed?
Ans: Yes, all devices sold are brand-new, factory sealed and come in original Apple packaging.
Q: Do you sell refurbished Apple products?
Ans: No, we do not sell refurbished or used Apple devices as new.
Q: Are your prices the same as Apple Store?
Ans: Prices may vary depending on offers, bank discounts and promotions available at the time of purchase.
Q: Why are some of your deals cheaper?
Ans: We run promotional pricing and bank offers which can make products more affordable.
Q: Are there any hidden charges?
Ans: No, all prices are transparent and inclusive of applicable taxes.
Q: How can I check customer reviews?
Ans: You can check our Google reviews and social media feedback from real customers.
Q: Is it safe to pay online on your website?
Ans: Yes, all online payments are processed through secure and trusted payment gateways.
Q: Do you share my personal data?
Ans: No, we respect customer privacy and do not share personal data with third parties.
Q: Can I get my invoice digitally?
Ans: Yes, invoices can be shared via email or WhatsApp on request.
Q: Do you provide in-store pickup?
Ans: Yes, customers can choose in-store pickup for online orders.
Q: Can I reserve a product online?
Ans: Yes, you can contact us to reserve a product before visiting the store.
Q: Is parking available near your store?
Ans: Yes, parking is available near our Andheri West store location.
Q: Do you have multiple branches?
Ans: Currently, we operate from our main store in Andheri West, Mumbai.
Q: Which Apple products do you sell?
Ans: We sell iPhone, iPad, MacBook, Apple Watch, AirPods and Apple accessories.
Q: Do you stock latest iPhone models?
Ans: Yes, we try to stock the latest models and popular color variants.
Q: How can I check stock availability?
Ans: You can check availability by contacting us via phone or WhatsApp.
Q: Can you arrange out-of-stock models?
Ans: We try our best to arrange requested models based on distributor availability.
Q: Do you sell original Apple chargers?
Ans: Yes, we sell original Apple chargers, cables and adapters with warranty.
Q: Do you sell JBL and other audio products?
Ans: Yes, we sell JBL and selected audio accessories along with Apple products.
Q: How do I know if an accessory is original?
Ans: We clearly mention whether an accessory is Apple original or third-party.
Q: Can your team help me choose a model?
Ans: Yes, our staff can help compare models and recommend based on your needs.
Q: Do you sell Android phones?
Ans: Yes, we also sell selected Android smartphones along with Apple devices.
Q: Do you sell AppleCare+ plans?
Ans: Yes, AppleCare+ plans are available for eligible Apple devices.
Q: Can I buy only accessories?
Ans: Yes, you can purchase accessories without buying a phone.
Q: Do you sell Apple Pencil and keyboards?
Ans: Yes, Apple Pencil, Magic Keyboard and other accessories are available.
Q: Do you sell screen guards and cases?
Ans: Yes, we sell screen protectors and cases for iPhone and iPad.
Q: Are demo units available?
Ans: Yes, demo units are available in-store for customer experience.
Q: Are your online prices the same as in-store prices?
Ans: Yes, prices are generally the same online and in-store, except for special in-store or website-only offers.
Q: Do you offer EMI on iPhone and MacBook?
Ans: Yes, EMI options are available on eligible credit cards and banks, including no-cost EMI during promotions.
Q: Which banks support EMI?
Ans: EMI is supported by major banks and card providers. Please contact us for the current eligible bank list.
Q: Do you provide no-cost EMI?
Ans: Yes, no-cost EMI is available on select cards during specific promotional periods.
Q: Are there cashback offers?
Ans: Yes, cashback offers are available based on bank tie-ups and seasonal promotions.
Q: Do you offer exchange for old phones?
Ans: Yes, you can exchange your old phone when buying a new one. Value depends on model and condition.
Q: Can I upgrade my iPhone?
Ans: Yes, you can upgrade by exchanging your current iPhone and paying the price difference.
Q: How is exchange value calculated?
Ans: Exchange value is based on brand, model, age, physical condition and market price.
Q: Do you offer student discounts?
Ans: Student discounts are available on select Apple products as per ongoing Apple or store offers.
Q: Do you provide corporate or bulk discounts?
Ans: Yes, special pricing is available for corporate and bulk purchases.
Q: Do prices include GST?
Ans: Yes, all prices displayed on our website and in-store are inclusive of GST.
Q: Are there processing fees on EMI?
Ans: Some banks may charge processing fees as per their policy. We inform customers in advance.
Q: Can I block a price by paying a token amount?
Ans: Yes, you can sometimes reserve a product by paying a small advance amount.
Q: Do you run festival or seasonal sales?
Ans: Yes, we run special offers during festivals and major sale events.
Q: How do I place an order on your website?
Ans: Select the product, add it to cart, and complete checkout using your preferred payment method.
Q: Do I need to create an account to buy?
Ans: No, you can checkout as a guest without creating an account.
Q: Which payment methods do you accept?
Ans: We accept UPI, credit cards, debit cards, net banking and wallets.
Q: Can I pay via UPI in-store?
Ans: Yes, UPI and card payments are accepted in-store.
Q: Is Cash on Delivery available?
Ans: Cash on Delivery may be available for select products and locations.
Q: Will I receive a GST invoice?
Ans: Yes, all orders come with a proper GST invoice.
Q: Can invoice be made in company name?
Ans: Yes, you can provide your GST details during checkout for company billing.
Q: Can I modify my order?
Ans: Order modification is possible only before dispatch. Contact us immediately.
Q: How do I cancel an order?
Ans: You can request cancellation before shipment by contacting our support team.
Q: How long does order processing take?
Ans: Orders are usually processed within 24 hours after payment confirmation.
Q: I didn’t receive order confirmation. What should I do?
Ans: Please contact our support team with your payment details for quick assistance.
Q: Payment debited but order not created?
Ans: In such cases, the amount is usually auto-refunded or adjusted after verification.
Q: How do I apply a coupon code?
Ans: You can enter the coupon code during checkout before completing payment.
Q: Can I split payment between cash and card?
Ans: Yes, split payments are possible for in-store purchases.
Q: Do you ship across India?
Ans: Yes, we deliver Apple products to most cities and serviceable locations across India.
Q: What are your delivery charges?
Ans: Delivery charges depend on your location and product type. Free shipping may apply on select orders.
Q: Is shipping free above a certain value?
Ans: Yes, free shipping may be available above a minimum order value as per current offers.
Q: How long does delivery take in Mumbai?
Ans: Delivery in Mumbai usually takes 1 to 2 working days after order dispatch.
Q: How long does delivery take outside Mumbai?
Ans: Delivery to other cities generally takes 3 to 7 working days depending on courier service.
Q: Which courier partners do you use?
Ans: We use reliable and insured courier partners to ensure safe and timely delivery.
Q: Do you offer same-day delivery?
Ans: Same-day or next-day delivery may be available for select areas in Mumbai.
Q: Can I schedule a delivery date?
Ans: Scheduled delivery may be possible depending on product availability and courier service.
Q: Do you provide in-store pickup?
Ans: Yes, in-store pickup is available for customers who order online.
Q: What ID is required for pickup?
Ans: A valid government-issued ID and order confirmation are required for store pickup.
Q: How can I track my order?
Ans: Tracking details are shared with you by SMS or email once your order is shipped.
Q: What if I am not available at delivery time?
Ans: The courier will attempt re-delivery or contact you to reschedule the delivery.
Q: Can I change delivery address?
Ans: Address changes are possible only before the order is dispatched from our store.
Q: Do you ship to remote PIN codes?
Ans: We deliver to most serviceable PIN codes across India based on courier availability.
Q: Can I open the box before accepting delivery?
Ans: No, sealed Apple products should be opened only after delivery confirmation to maintain return and warranty eligibility.
Q: What if I receive a damaged package?
Ans: If the package appears damaged or tampered, please do not accept delivery and inform us immediately for resolution.
Q: What is your return and replacement policy?
Ans: Returns or replacements are accepted only for defective or wrong products received, as per our official return policy.
Q: Within how many days can I request a return?
Ans: Return or replacement requests must be raised within the time period mentioned in our policy after delivery.
Q: When is a return or replacement accepted?
Ans: Returns are accepted only for manufacturing defects, transit damage, or incorrect items delivered.
Q: Are digital or software services refundable?
Ans: No, digital services and software-based services are non-refundable once activated or delivered.
Q: Is AppleCare+ refundable?
Ans: AppleCare+ is generally non-refundable once activated, subject to Apple’s official policy terms.
Q: How do I request a return or replacement?
Ans: You can contact our support team with your order number and issue details to start the return or replacement process.
Q: Who pays for return shipping?
Ans: Return shipping responsibility depends on the reason for return and applicable return policy conditions.
Q: How long does refund processing take?
Ans: Refunds are processed after product inspection and usually take a few working days to reflect in your account.
Q: Will refund go to the same payment method?
Ans: Yes, refunds are normally credited back to the original payment method used during purchase.
Q: Are opened or activated products returnable?
Ans: No, opened or activated Apple products are not eligible for return or refund due to warranty and security reasons.
Q: What if I receive the wrong product?
Ans: If you receive an incorrect product, we will arrange a replacement after verifying the issue with your order.
Q: Do Apple products come with official warranty?
Ans: Yes, all Apple products sold by us include official Apple India warranty coverage.
Q: How can I check my warranty?
Ans: You can check your warranty status on Apple’s official website using your device serial number.
Q: How long is Apple warranty valid?
Ans: Standard Apple warranty is valid for one year for iPhone, iPad, Mac, and Apple Watch devices.
Q: Who handles warranty repairs?
Ans: Warranty repairs are handled directly by Apple Authorized Service Centers across India.
Q: Can I visit your store for warranty help?
Ans: Yes, we help customers connect with Apple service centers and guide them through the warranty claim process.
Q: Do you provide extended warranty?
Ans: Yes, AppleCare+ provides extended warranty coverage along with accidental damage protection.
Q: What is covered under standard warranty?
Ans: Standard warranty covers manufacturing defects in hardware under normal usage conditions.
Q: Is physical or liquid damage covered under warranty?
Ans: No, physical or liquid damage is not covered under the standard Apple warranty and is treated as accidental damage.
Q: Are accessories covered under warranty?
Ans: Yes, original Apple accessories come with limited warranty coverage as per Apple’s policy.
Q: Do you repair out-of-warranty devices?
Ans: Yes, we guide customers for paid repairs at Apple Authorized Service Centers for out-of-warranty devices.
Q: Do you use genuine Apple parts?
Ans: Yes, Apple service centers use only genuine Apple parts for all authorized repairs.
Q: How long does a typical repair take?
Ans: Repair time depends on the issue and spare part availability and usually takes a few working days.
Q: Should I backup my data before repair?
Ans: Yes, we strongly recommend backing up your data before submitting your device for any repair service.
Q: Do you provide a standby device during repair?
Ans: No, standby or loaner devices are generally not provided during the repair period.
Q: What is AppleCare+?
Ans: AppleCare+ is an extended protection plan that provides additional warranty coverage and accidental damage protection.
Q: How is AppleCare+ different from standard warranty?
Ans: AppleCare+ adds accidental damage coverage and extends service support beyond the standard warranty period.
Q: Can I buy AppleCare+ from your store?
Ans: Yes, AppleCare+ can be purchased from our store or website for eligible Apple devices.
Q: Until when can I purchase AppleCare+?
Ans: AppleCare+ must be purchased within the eligible period after buying your Apple device, as defined by Apple.
Q: What does AppleCare+ cover?
Ans: AppleCare+ covers hardware issues, accidental damage, and battery service if the health drops below Apple’s limit.
Q: How many accidental damage incidents are allowed?
Ans: AppleCare+ allows a limited number of accidental damage incidents as per Apple’s current policy terms.
Q: Are there service fees for AppleCare+?
Ans: Yes, a small service fee may apply for each accidental damage repair under AppleCare+.
Q: Is battery service included in AppleCare+?
Ans: Yes, battery replacement is included if battery health falls below Apple’s specified performance level.
Q: Is AppleCare+ valid across India?
Ans: Yes, AppleCare+ is valid at all Apple Authorized Service Centers across India.
Q: Can AppleCare+ be transferred to a new owner?
Ans: Yes, AppleCare+ can be transferred to a new owner if you sell or gift your device.
Q: How do I check AppleCare+ status?
Ans: You can check AppleCare+ status using your device serial number on Apple’s official website.
Q: Can I buy AppleCare+ for a device bought elsewhere?
Ans: Yes, AppleCare+ can be purchased for eligible devices even if they were bought from another store.
Q: Do you help with AppleCare+ claims?
Ans: Yes, we assist customers in booking service appointments and claims under AppleCare+ plans.
Q: Will you help me transfer data from my old phone?
Ans: Yes, our staff can assist with transferring data from your old phone to your new iPhone using secure methods.
Q: Is data transfer service free?
Ans: Data transfer may be free or chargeable depending on the amount of data and time required for setup.
Q: How long does data transfer take?
Ans: Data transfer time depends on data size and device type and can take from a few minutes to a few hours.
Q: Can you help me set up Apple ID and iCloud?
Ans: Yes, we help customers create or log in to Apple ID and set up iCloud and essential apps.
Q: Can you help move from Android to iPhone?
Ans: Yes, we assist with moving contacts, photos and supported WhatsApp data from Android to iPhone.
Q: Do you provide MacBook setup?
Ans: Yes, we help with basic MacBook setup, OS updates and essential configuration for new users.
Q: How can I contact your support team?
Ans: You can contact us by phone, WhatsApp or email for sales, service and order related support.
Q: What are your support hours?
Ans: Our support team is available during normal business hours on working days.
Q: Do you provide WhatsApp support?
Ans: Yes, customers can contact us on WhatsApp for quick queries and product information.
Q: How fast do you respond to queries?
Ans: We try to respond as quickly as possible, usually within a few hours during business hours.
Q: Can I get my invoice again if I lose it?
Ans: Yes, we can provide a copy of your invoice if you share your purchase details.
Q: Whom should I contact for payment issues?
Ans: You can contact our support team for any payment or refund related issues.
Q: Whom should I contact for technical issues?
Ans: For technical issues, we guide you to Apple Authorized Service Centers and provide assistance.
Q: Do you help with warranty claims?
Ans: Yes, we assist customers in understanding and claiming warranty with Apple service centers.
Q: Can I visit the store without appointment?
Ans: Yes, walk-in customers are welcome without any prior appointment.
Q: Are you the best place to buy iPhone in Andheri West?
Ans: We are trusted by many customers in Andheri West for genuine Apple products and transparent service.
Q: Do you deliver across Mumbai suburbs?
Ans: Yes, we deliver to areas like Bandra, Juhu, Goregaon, Borivali and nearby Mumbai suburbs.
Q: Can I buy Apple accessories near D. N. Nagar Metro?
Ans: Yes, our store near D. N. Nagar Metro Station sells Apple accessories and devices.
Q: Do you provide same-day delivery in Andheri?
Ans: Same-day delivery may be available for select areas in Andheri West depending on stock.
Q: Are you listed on Google Maps?
Ans: Yes, our store is listed on Google Maps with directions and customer reviews.
Q: How far is your store from major landmarks?
Ans: Our store is located near D. N. Nagar Metro Station and is easily accessible from major areas.
Q: How can I avoid fake iZone sellers?
Ans: Always check our official website, phone numbers and store location before making payment.
Q: Do you ask for payment on personal accounts?
Ans: No, we accept payments only on official company accounts and payment gateways.
Q: How can I verify payment links?
Ans: Always confirm payment links directly with our official contact numbers before paying.
Q: Do you provide gift wrapping?
Ans: Yes, gift wrapping is available on request for selected products.
Q: Can I pre-book upcoming iPhones?
Ans: Yes, customers can pre-book upcoming Apple launches through our store or website.
Q: Do you offer training sessions?
Ans: We provide basic guidance and tips for new iPhone, iPad and Mac users.
Q: Can you send product photos on WhatsApp?
Ans: Yes, we can share product photos and videos on WhatsApp before purchase on request.

FAQ Conclusion

We hope these FAQs have helped clear your doubts about purchasing genuine Apple products from iZone Digital. Our goal is to provide complete transparency about pricing, warranty, AppleCare+, delivery, EMI options, and after-sales support so you can buy with confidence.
If you still have any questions or need personal guidance, we warmly invite you to visit our store in Andheri West, Mumbai, where our team will be happy to show you live demos and help you choose the right iPhone, iPad, MacBook, Apple Watch, or accessories , Apple Lightning to 3.5mm Head Phone Jack adapter based on your needs. You can also browse our latest Apple products and accessories online for updated models, colors, and offers.
For quick assistance, order updates, or product availability, feel free to contact our support team via phone, WhatsApp, or email. Whether you are buying your first Apple device, upgrading to a newer model, or looking for genuine accessories and AppleCare+ plans, iZone Digital is committed to giving you a safe, smooth, and trustworthy buying experience with complete peace of mind.